Refund Policy
1.No Returns or Refunds
Our products are made from pure natural plant powders. Due to hygiene and safety concerns, once the product is opened, it cannot be resold. Additionally, high shipping costs make returns complex. Therefore, we do not accept returns or refunds after receipt confirmation. If you have any concerns before confirming receipt, please contact us, and we will do our best to assist you.
2.Damage Replacements
If your product is found to be damaged during shipping or has a quality issue upon receipt, please contact us within 48 hours of signing for the product. We will promptly arrange a free replacement and cover all related shipping costs, ensuring your peace of mind.
3.Customer Responsibility
Please ensure that accurate shipping information is provided. We are not responsible for issues caused by incorrect addresses or failure to receive the product, and replacements or refunds will not be issued under these circumstances.
Shipping Policy
1.Order Processing and Production Time
We value every order and typically process them within 1-3 business days. Since our products are made to order, the production time usually takes 1-2 weeks. We will keep you updated throughout the production process so that you are aware of your order's status.
2.Shipping Time
After production is completed, the estimated shipping time is 15-30 days, depending on your location and the chosen delivery method. We will provide tracking information to allow you to monitor your package.
3.Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. Should this occur, we will notify you as soon as possible and work with you to resolve any issues. We appreciate your understanding and patience.